I have been using Basecamp in my practice for several years now as it is extremely useful in helping clients manage their cases. I recently also added a service called cloudHQ to allow me to sync all of my Basecamp projects to Dropbox.
My Basecamp system gives me the ability to communicate with workers and appoint tasks to particular cases. The clients have access to these case files and they can track the progress of their case. Basecamp wasn't designed especially for lawyers but, as efficient as it is for my use, it certainly seems that way. However, I have recently discovered the beneficial uses of Dropbox so I added the cloudHQ service to give me the added benefit of having all of my files on both Basecamp and Dropbox.
Here's how I use Basecamp: I give my clients access to their case through the Basecamp system. Now the clients can just login and instantly have access to all documents in their case. Meetings, appointments, court dates and other important information and details about their case are all right in front of them no matter where they are and they can post any questions or comments they may have about their case. This way they stay involved in the process of how their case is coming along.
The added benefit of cloudHQ has been nothing short of phenomenal. I can now sync my entire Basecamp account, that's right- all projects and cases, to Dropbox. I simply made a folder in Dropbox and called it 'Basecamp_in_Dropbox'. This folder syncs with Basecamp and now the folder in Dropbox has all of my case files including transcripts, discussions, to-do lists in Microsoft Excel format, photos and all other important case information that was copied from Basecamp. I love the fact that Dropbox has a feature that allows me to share the entire folder with my client or I can make certain files private and only share what needs to be shared with the client.
The biggest benefit of using the cloudHQ service is that Dropbox syncs all files to my hard drive (and the client's hard drive as well) which allows both of us access to the files even when we are offline. This is an extremely useful feature that I frequently use.
I can't really think of any negatives in using Basecamp for myself and my clients; the entire experience has been rewarding and my organization is better than ever- actually, all of my clients have had nothing but positive feedback about my organizational system. I do recommend getting the cloudHQ service for the added benefit of Dropbox backup and offline access to files and projects. This combination is working out extremely well for me in my practice.